FAQs

April 6, 2017

Have Questions? Here is a list of FAQs that should be able to help. If you still have a question then go to the bottom of the page and email us your unanswered question. See you at Endfest 2017!

 

GENERAL INFORMATION:

  • EndFest 2017 is a rain or shine event.
  • No refunds – ID will be required at the time of will call pickup
  • Lineup and set times are subject to change.
  • Everyone and everything is subject to search at all entry points.
  • Any alcohol consumption will require valid ID and age verification
  • No unauthorized selling of any kind
  • No re-entry will be allowed during this event.

ATMS:

There are two ATMs at Raley Field, located on the concourse at sections 113 and 110.

BAG SEARCH:

All bags are subject to search upon entry, and within the ballpark. Prohibited items should be disposed of in trash or recycle containers, or may be returned to one's vehicle. (See PROHIBITED ITEMS)

BOOSTER SEATS:

Booster seats are available for ticketed children and may be checked out, free of charge, from the Guest Services Office located on the concourse behind Section 112. Guests will be required to leave either their driver's license or major credit card as collateral.

BEVERAGES, BOTTLES, AND CANS:

Guests are not allowed to bring any outside beverages, cans, or bottles into Raley Field. The following items are permitted: unopened, soft-sided containers of drinks such as water, small milk cartons, juice boxes or pouches, baby formula, bottles, and baby food for children and medication or other special needs. Please note that permitted sealed bottled water only applies to water without ANYTHING added to it. Sports drinks or other flavored waters are not allowed. Permission to enter the stadium with any beverage is at the discretion of security or front office personnel.

COUNTERFEIT TICKETS:
WARNING: All tickets are scanned before entry is allowed. If you purchase a ticket from a re-seller/scalper, we will not honor or credit fake tickets. Official tickets can only be purchased at: link to buy tickets

DISABLED GUEST SERVICES:

Raley Field meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

Drop-Off
There is a drop-off zone adjacent to the stadium on Fifth Street where guests may be dropped off and picked up.

Disabled Parking
A limited number of on-site disabled parking is available on a first-come, first-served basis in the VIP Green Lot. Additional disabled parking is available in the Orange Lot, which is just south of the stadium. Guests parking in all Raley Field operated lots can catch a shuttle back to the drop-off zone in front of the stadium. A wheelchair-accessible van is also available which can transport guests in wheelchairs back to the drop-off zone. The cost to park in any disabled spot $20 but you must have a valid ADA placard visible upon entrance to the lot. If you have questions about our disabled parking, please call the Guest Services department at (916) 376-4700.

Disabled Seating
Wheelchair and companion seating is offered on every level and in all price categories of the stadium. Every seating section is wheelchair-accessible and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices.

Elevator
An elevator is located on the concourse of the stadium at Section 112 for wheelchair access to the Field Level and Suite level of the stadium.

Escorts
Escorts are available for guests with disabilities or anyone who may need assistance entering and exiting the stadium. Our escorts will meet a guest at the drop-off area and assist the guest into the stadium and to their seat. The escort will then meet the guest at the end of the event and assist them back to the drop-off area.

The escorts are stationed at the drop-off zone.

ELEVATOR

Raley Field has a public elevator located on the concourse at Section 112. This elevator can access the Administrative Office, Suite Level and Field Level.

FIRST AID:

The First Aid Station is located on the concourse at Section 112. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Services representative.

GUEST SERVICES OFFICE

The Guest Services Office is located on the Concourse Level at Section 112 and will be open when gates open to the event and closes approximately ½ hour after the event's conclusion. Guests will find a number of services including lost and found, child booster seats, taxi service, guest assistance, and reporting lost children.

LOST AND FOUND:

Items found in or around Raley Field during events should be turned in to the Guest Services Office located on the concourse at Section 112. Any items found in or around Raley Field during regular business hours should be turned in to the Administrative Office at the stadium. All lost and found items will be stored for 30 days. Every effort will be made to return the item to its owner, but if an item has been stored for 30 days and has not been claimed, Raley Field and the River Cats reserve the right to remit to charity or otherwise disposed of.

Lost and found items can be picked up at the Administrative Office during the hours of 9 a.m. to 5 p.m., Monday through Friday. All calls and questions regarding the lost and found should be forwarded to the Guest Services Department at (916) 376-4700.

LOST CHILDREN:

Every child should be told to contact a Raley Field representative should he or she become lost. A lost child should be taken to the Guest Services Office located on the concourse at Section 112. If you become separated from your child, please contact the nearest Guest Services representative or go to the Guest Services Office.

PARKING & TRANSPORTATION:

Parking is $20. Check back later for the official parking map.

Driving Directions To Raley Field:

Westbound Highway 50 (from Placerville, Folsom, Fair Oaks, Rancho Cordova, etc.)

Westbound Highway 50 to Jefferson Blvd/West Sacramento Exit

When exiting highway, take the fork to the right for 5th St.
Eastbound Interstate 80 (from San Francisco, Davis, etc.)

Eastbound Interstate 80 becomes Capital City Freeway (Highway 50) toward South Lake Tahoe.

Exit Jefferson Blvd./Downtown Sacramento.

When exiting, keep to the left and take the Downtown Sacramento exit.

Raley Field will be on your right.
Northbound Interstate 5 (from Stockton, Elk Grove, etc.)

Northbound Interstate 5 to Westbound Highway 50 toward San Francisco

Exit at Jefferson Blvd./West Sacramento exit

When exiting highway, take the fork to the right for 5th St.

 Southbound Interstate 5 (from Redding, Marysville, North Natomas, etc.)

Southbound Interstate 5 to Westbound Highway 50

Exit at Jefferson Blvd./West Sacramento exit

When exiting highway, take the fork to the right for 5th St.

From Downtown Sacramento

Take either the Tower Bridge or the I Street Bridge (if you are parking in any of the lots to the north of Raley Field).

 

PERSONAL PROPERTY:
Promoters, artists, consultants, vendors and any other party affiliated with Entercom Sacramento and 106.5 The End are not responsible for lost or stolen personal items. All patrons are solely responsible for any personal items that are brought into, onto, or around the event. 

PROHIBITED ITEMS:

In the interest of guest safety and enjoyment, River City Stadium Management reserves the right to prevent certain items from being brought into Raley Field. Items that are not allowed into Raley Field include but are not limited to:

  • Outside food or beverages (exceptions noted in BEVERAGES, BOTTLES, AND CANS section above)
  • Illegal drugs
  • Glass bottles or cans
  • Ice chests or hard-sided coolers
  • Professional recording equipment – photo, video, or audio (if need be, please contact us for request) Media Application Link
  • camera tri-pods
  • Sticks or clubs (including signs attached to sticks)
  • Fireworks 
  • Bullhorns or other noisemakers
  • Confetti 
  • Animals (except certified service animals) 
  • Beach balls or other inflatables
  • Bicycles (free bike parking is available on Ballpark Drive)
  • Skateboards or roller blades
  • Hoverboards
  • Water or squirt guns 
  • Laser pointers
  • Weapons of any kind (includes pocket knives, pepper spray, fireworks, etc.)
  • Dust and/or Gas Masks
  • Selfie Sticks
  • Markers, Pens, Spray Paint, Laser Pointers
  • Large chains or spiked jewelry
  • Large backpacks, large purses, or large bags
  • Open packs of cigarettes or unsealed tampons
  • Strollers

PERMITTED ITEMS:

  • Baby formula, bottles, and baby food
  • Medications
  • Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, and juice boxes or pouches for children only.
  • Cloth bags, soft packs, backpacks, and baby bags (subject to search, must fit under seat)
  • Non-professional flash/ still cameras/ GoPros
  • Binoculars 
  • Seat cushions
  • Umbrellas (subject to size restrictions and must not interfere with other guests) 

 

RESTROOMS:

Restrooms are available on all levels of Raley Field, and are located on the concourse behind sections 106 & 117, and on the suite level across suites 1, 2, & 24. All restrooms have diaper-changing tables and are accessible to guests with disabilities.

 

SMOKING POLICY:


Raley Field is a smoke-free facility and all smoking is prohibited throughout the entire ballpark. 

WEAPONS:

For the safety of all guests, weapons of any kind are not permitted in Raley Field. The only exception to this is law enforcement personnel in the performance of their official duties. Guests wishing to enter the stadium for a game or event consent to a reasonable search for weapons before entering. Failure to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.

I have a question about my ticket?

For all ticketing questions and concerns, please contact the Raley Field Box Office at: 916.371.4487

What are the festival hours?

Festival Doors Open – 3:00PM
Music Starts – 3:00PM
Music Ends – 10:00PM

What bands are playing?

  • Halsey
  • DNCE
  • Fifth Harmony
  • Austin Mahone
  • Noah Cyrus
  • Alex Aiono

What are the ticket prices?

Hey VIP, GA Floor, and 21+ Solon Club ticket buyers! Make sure to get your wristbands when you arrive at Raley Field.

GA Floor Wristband Table located at Section 107/108 AND Section 116/117

VIP Floor Wristband Table located at Section 119/120

Solon Club Wristband Table located at Solon Club Entrance across from Section 107

$80.00 - VIP Field and legacy club
$65.00 – GA Field
$65.00 – 21+ Deck Seating
$55.00 – Lower Reserved Bowl
$49.00 – Upper Reserved Bowl

What do I get with a VIP ticket?

Standing General Admission in VIP designated area with floor level VIP bathrroms. Also, includes exclusive access to the Legacy Lounge with a private bathroom, snacks, and a FULL bar.

Is the GA Floor seated or standing?

GA Floor is standing and located behind the VIP floor area.

Are there any age restrictions?

EndFest is an all age’s event and does not require a minimum age to attend, however we request that no children under 14 come unaccompanied and that no children under 14 are on the floor.

Do children get in for free?

Children 23 months and younger do not need a ticket for entry; however, they must sit on the lap of an accompanying adult and will not be reserved a seat. Children two years of age and older must have a ticket.

Are pets allowed?

Animals are not permitted with the exception of certified service dogs.

I still have a question.

Email sacevents@entercom.com

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